Terms & Conditions

 

 

The Nutritional Therapy Descriptor​​

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

 

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.

 

 

The Nutritional Therapist (NT) requests that the Client notes the following:

• The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.

• Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

• Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.

• Nutritional advice is not a substitute for professional medical advice and/or treatment.

• Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.

• Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.

• This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

 

The Client understands and agrees to the following:

• I am responsible for contacting my GP about any health concerns.

• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.

• It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.

• I understand that the advice is personal to me and may not be appropriate for others.

• I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

 

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Terms of Engagement

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By engaging in services with The Autoimmune Clinic, you agree to the following Terms and Conditions. These terms form a contract between you (the client) and The Autoimmune Clinic.

If any conflict arises between these terms and specific terms stated at the time of your order, the specific terms will take precedence.

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1. Definitions

1.1 “Order” refers to any service purchased from The Autoimmune Clinic, including:
a) an initial package
b) a follow-up package
c) a single follow-up appointment (60 minutes, 45 minutes, 30 minutes)
d) a discovery call (15 minutes, 30 minutes, or CIRS pre-intake call)

1.2 “Working days” refers to Monday to Friday, excluding bank holidays.

1.3 “Initial consultation” refers to the first appointment included within an initial package.

 

2. Representations

2.1 By entering into this contract, you confirm that you are not relying on any statement or assurance not set out in these terms.

2.2 You waive any right to claim for innocent or negligent misrepresentation outside this agreement.

2.3 No warranties or guarantees are provided unless expressly stated.

2.4 All implied warranties are excluded to the fullest extent permitted by law.

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3. Provision of Services

3.1 Services will be provided as outlined at the time of your order.

3.2 Packages include a defined number of appointments and must be paid for in full before services commence. Payment plans exist for convenience only and do not convert the package into a “pay as you go” service.

3.3 Once any appointment within your package has taken place, refunds will not be issued for remaining sessions.

3.4 It is your responsibility to schedule and attend all sessions within the package validity period. Unused sessions are not refundable. The clinic does not send reminders or chase clients to book appointments.

3.5 Services may be deferred if required information (such as questionnaires) is not submitted on time. In such cases, the late rescheduling fee will apply.

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4. Package Validity

4.1 Packages are valid for a defined duration stated at the time of booking.

4.2 Clients are responsible for booking appointments within the validity period. The clinic does not send reminders or chase clients to book appointments.

4.3 The Autoimmune Clinic is under no obligation to provide sessions after the expiry date.

4.4 If a package expires and the client wishes to resume support, you may be required to:
a) book a longer appointment (additional fee applies), or
b) book a new initial consultation if 12 months have passed and an updated overview is required.

4.5 To allow adequate time during sessions for a proper review, please note that if your last appointment was six months ago or longer, we may ask you to book either a one-hour session to review progress.​

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5. Cancelling Orders

5.1 Cancelling Initial Packages
5.1.1 A minimum of five full working days’ notice before your scheduled initial appointment is required to cancel an initial package. To cancel, please email reception@autoimmunecliniclondon.com and hello@autoimmunecliniclondon.com.
5.1.2 If you book your initial appointment to take place within the 14-day cooling-off period, you acknowledge that you are requesting early delivery of the service and understand that this affects your statutory right to cancel under the Consumer Contracts Regulations.
5.1.3 Cancellations with at least five full working days’ notice will be refunded, minus any payment processing fees incurred at booking.
5.1.4 Cancellations with fewer than five full working days’ notice are non-refundable.
5.1.5 Once any appointment within the initial package has taken place, no refund will be issued.

5.2 Cancelling Follow-Up Packages
5.2.1 A minimum of three full working days’ notice is required to cancel a follow-up package before the first scheduled follow-up appointment.
5.2.2 Cancellations with adequate notice will be refunded, minus any payment processing fees.
5.2.3 Cancellations with fewer than three full working days’ notice are non-refundable.
5.2.4 Once a follow-up appointment has taken place, no partial refund will be issued.

5.3 Cancelling Single Follow-Up Appointments
5.3.1 Single follow-up appointments require a minimum of three full working days’ notice to cancel. To do so, please email reception@autoimmunecliniclondon.com and hello@autoimmunecliniclondon.com.
5.3.2 Cancellations with fewer than three full working days’ notice are non-refundable.
5.3.3 If you book a single follow-up appointment within the 14-day cooling-off period and the appointment is scheduled to occur within that period, you acknowledge that you are requesting early delivery and understand that this affects your statutory right to cancel.

5.4 Cancelling Discovery Calls
5.4.1 If you cancel your discovery call with at least two full working days’ notice, you will receive a refund, minus any payment processing fees.
5.4.2 Discovery calls booked to take place within two full working days of booking are non-refundable. By booking within this period, you acknowledge that you are requesting early delivery and understand the impact on your statutory cancellation rights.

5.5 Scope of Cancellation

5.5.1 Cancellation refers to the entire initial package, follow-up package, discovery call booking, or a single follow-up appointment.

5.5.2 Individual sessions within a package cannot be cancelled or refunded.

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6. Rescheduling Appointments

6.1 Initial consultations
A minimum of five full working days’ notice is required to reschedule an initial appointment, to allow practitioner diaries to be managed appropriately.
Rescheduling with fewer than five full working days’ notice, but at least three full working days’ notice, will incur a £75 administrative fee.
Where fewer than three full working days’ notice is given, the appointment cannot be rescheduled.

6.2 Follow-up consultations (60, 45, and 30 minutes)
A minimum of three full working days’ notice is required to reschedule a follow-up appointment (60, 45, or 30 minutes).
Where fewer than three full working day’s notice is given, the appointment cannot be rescheduled.

6.3 Discovery calls
A minimum of two full working days’ notice is required to reschedule a discovery call.
Missed calls or cancellations with fewer than two full working days’ notice will be counted as used.

6.4 Required documents (for example, forms and questionnaires) must be submitted at least two working days before your initial appointment. Late submission may require rescheduling, and admin fees may apply.

6.5 Between-session contact and correspondance is at the clinic’s discretion. Short clarifications may be provided without charge, but additional correspondence or review work may incur fees, agreed in advance.

Correspondence with your GP or specialist, where clinically appropriate, is included within your package or consultation fee. Requests for additional letters, reports, or administrative correspondence beyond what is reasonably required for your care will be charged at a fee agreed in advance, based on the time required and the complexity of the information involved.

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7. Confidential Information

7.1 All information shared is treated as confidential unless:
7.1.1 You give permission to share it
7.1.2 Disclosure is legally required
7.1.3 Disclosure is necessary to prevent serious harm or illegal activity
7.1.4 The information is already public

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8. Limitation of Liability

8.1 No outcome is guaranteed. Results depend on multiple factors, including your adherence to guidance. For this process to be effective, it is important that you maintain open and timely communication with your practitioner so that your support plan can be appropriately reviewed and adjusted as needed.

8.2 The Autoimmune Clinic is not liable for indirect or consequential losses. Liability is limited to the amount paid for services.

8.3 Nutritional therapy does not replace medical advice. Always consult your GP or prescribing clinician before altering medication or care.

8.4 You are responsible for informing the clinic of any medical conditions, medications, or changes in your physical or mental health. This includes making the practitioner aware if any concerns or issues arise, or if you receive new information or diagnoses from your GP or another healthcare provider. Adverse responses must be reported promptly.

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9. Circumstances Beyond Our Control

9.1 The clinic is not liable for delays or inability to deliver services due to circumstances beyond reasonable control.

9.2 If such circumstances continue for more than 30 days, either party may cancel the contract.

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10. Miscellaneous

10.1 These terms are governed by English law and subject to the exclusive jurisdiction of English courts.

10.2 If any clause is found invalid or unlawful, the remaining provisions remain enforceable.

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11. Complaints and Escalation

11.1 Complaints must be submitted in writing to hello@autoimmunecliniclondon.com within seven days of your most recent appointment.

11.2 The clinic will respond within seven working days and aim to resolve the issue professionally.

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12. Contact Us

For all queries, please email: hello@autoimmunecliniclondon.com.

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