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Terms & Conditions

 

 

The Nutritional Therapy Descriptor​

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Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

 

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.

 

 

The Nutritional Therapist (NT) requests that the Client notes the following:

  • The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.

  • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

  • Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.

  • Nutritional advice is not a substitute for professional medical advice and/or treatment.

  • Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.

  • Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.

  • This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

 

The Client understands and agrees to the following:

  • I am responsible for contacting my GP about any health concerns.

  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.

  • It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.

  • I understand that the advice is personal to me and may not be appropriate for others.

  • I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

  • Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.

 

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Terms of Engagement

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By engaging in services with The Autoimmune Clinic, you agree to the following terms and conditions. These terms are binding upon confirmation of your order via Practice Better, and constitute a contract between you (the client) and The Autoimmune Clinic. 

In the case of any conflict between these terms and the specific terms of your order, the terms of your order shall take precedence.

 

1. Representations

1.1 By entering into this contract with The Autoimmune Clinic, you confirm that you are not relying on any statement or assurance that is not explicitly outlined within these terms.
1.2 You waive any right to claim for innocent or negligent misrepresentation outside this contract.
1.3 No further warranties, undertakings, or guarantees are made regarding the services, unless expressly stated.
1.4 Any implied warranties or conditions are excluded to the extent permitted by law.

 

2. Provision of Services

2.1 We will provide services to you as outlined at the time of your order.
2.2 Our services are structured as packages comprising a set number of appointments, paid in full prior to commencement. Payment plans are for convenience only and do not equate to "pay as you go".
2.3 Once any part of the package has been used (i.e., after any appointment has been delivered), no refund, either partial or full, will be provided under any circumstances.
2.4 It is your responsibility to complete your package within the specified timeframe. Unused appointments are not refundable.
2.5 We may defer services if required information (such as questionnaires) is not submitted on time, and late cancellation fees may apply

 

2A. Validity of Packages

2A.1 All packages are valid for a specified duration, which will be clearly communicated to you at the time of booking.
2A.2 It is your responsibility to schedule and attend sessions within this validity period.
2A.3 The Autoimmune Clinic is under no obligation to provide sessions after the package expiry date.
2A.4 Should you wish to resume support after your package has expired, this will be at The Autoimmune Clinic’s discretion and subject to availability.
2A.5 In such cases, The Autoimmune Clinic may request that you:
 a) book a longer appointment time (subject to an additional fee), or
 b) book an initial appointment if a significant amount of time has passed since your last session, in order to obtain an updated and comprehensive overview of your health and symptom changes.

 

3. Cancellation

3.1 You may cancel your order by emailing hello@autoimmunecliniclondon.com with at least 4 working days' notice before your initial appointment.
3.2 Cancellations with appropriate notice will be refunded in full minus a £50 administrative fee.
3.3 Cancellations with less than 4 working days' notice, or after the first appointment has taken place, are non-refundable.
3.4 Once any part of the service has been delivered, you forfeit the right to cancellation or refund, regardless of the number of remaining sessions.

3.5 14 day cooling off period: Any cancellations within 14 days of purchasing your package will be minus any costs incurred to The Autoimmune Clinic, for example but not limited to any appointments taken and tests ordered.

3.6 Once the 14 day cooling off period is over refunds are not offered as standard but in exceptional circumstances we will consider a pro-rata refund. There will be a £50 administration fee charged to cancellations.

 

4. Termination

4.1 The Autoimmune Clinic reserves the right to terminate this agreement immediately with written confirmation if:

  • 4.1.1 You fail to make payment by the agreed deadline (this does not affect our right to apply late payment interest where applicable).

  • 4.1.2 You commit a material breach of these terms and do not resolve the issue within 14 days of receiving written notice to do so. A material breach may include, but is not limited to:

    • Repeated non-attendance without notice

    • Abusive or inappropriate communication

    • Failure to disclose relevant medical conditions, medications, or significant changes in health that may affect your care or safety

4.2 You have the right to terminate this agreement if The Autoimmune Clinic commits a material breach of these terms and fails to remedy it within 7 days of receiving written notice from you.

*A material breach refers to a serious breach of the agreement, including but not limited to failure to pay, inappropriate conduct, or failure to provide or receive agreed services.

 

5. Price and Payment

5.1 Prices will be confirmed prior to your order.
5.2 Payment is required upfront. Payment plan instalments must be made on time, irrespective of session usage.
5.3 Late payments incur interest at 3% above the base rate, accruing daily.

 

6. Sessions, Rescheduling, and Cancellation

6.1 Appointments are conducted via telephone or secure video conferencing.

Rescheduling
6.2 Either party may reschedule an appointment with a minimum of 3 working days’ notice.
6.3 Rescheduling within 3 working days will incur a £50 administrative fee.
6.4 Appointments missed or rescheduled with less than 24 hours’ notice will be counted as used and cannot be rebooked.

6.5 Required documents (e.g., health questionnaires) must be completed and submitted at least 2 working days prior to the first consultation.
6.6 Between-session contact is at The Autoimmune Clinic's discretion. Short clarifications may be provided without charge, but additional correspondence or review work may incur further fees, which will be agreed in advance.

 

7. Confidential Information

7.1 All information shared with The Autoimmune Clinic is treated as confidential unless:

  • 7.1.1 You give explicit permission to share it.

  • 7.1.2 Disclosure is legally required.

  • 7.1.3 Disclosure is necessary to prevent serious harm or illegal activity.

  • 7.1.4 The information is already in the public domain.

 

8. Limitation of Liability

8.1 No guarantee of outcomes is provided. Results depend on multiple factors, including your adherence to guidance.
8.2 The Autoimmune Clinic is not liable for indirect, incidental, or consequential losses, including but not limited to loss of income or data. Liability is limited to the amount you paid for the services.
8.3 Nutritional therapy does not replace medical advice or treatment. Always consult your GP or prescribing clinician before making changes to medication or care.
8.4 It is your responsibility to inform The Autoimmune Clinic of relevant medical conditions, medications, or changes in health. Adverse responses must be reported immediately.

 

9. Circumstances Beyond Our Control

9.1 The Autoimmune Clinic is not liable for delays or inability to deliver services due to factors beyond reasonable control (e.g., illness, emergency, natural disaster, technical failure).
9.2 If such circumstances continue for more than 30 days, either party may cancel the contract.

 

10. Miscellaneous

10.1 This agreement is governed by English law and subject to the exclusive jurisdiction of English courts.
10.2 If any clause is found invalid or unlawful, the remaining provisions remain enforceable.

 

11. Complaints and Escalation

11.1 Should you be dissatisfied with the service provided by The Autoimmune Clinic, please submit your complaint in writing to hello@autoimmunecliniclondon.com within 7 days of your most recent appointment.
11.2 The Autoimmune Clinic will respond within 7 working days and aim to resolve the matter professionally.
11.3 In rare cases where resolution is not possible, a discretionary refund may be offered for any unused sessions. Please note that package fees cover more than just session time—they also include the time practitioners spend preparing for, reviewing, and documenting your case before, during, and after each appointment. As such, no refund will be provided for session time already used or for practitioner preparation and case management time, as these are integral parts of the service provided.

 

12. Contact Us

For all queries or correspondence, please email: hello@autoimmunecliniclondon.com.

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