Terms & Conditions

 

 

The Nutritional Therapy Descriptor​

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Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

 

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.

 

 

The Nutritional Therapist (NT) requests that the Client notes the following:

• The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.

• Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

• Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.

• Nutritional advice is not a substitute for professional medical advice and/or treatment.

• Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.

• Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.

• This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

 

The Client understands and agrees to the following:

• I am responsible for contacting my GP about any health concerns.

• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.

• It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.

• I understand that the advice is personal to me and may not be appropriate for others.

• I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

• Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.

 

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Terms of Engagement

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By engaging in services with The Autoimmune Clinic, you agree to the following Terms and Conditions. These terms form a contract between you (the client) and The Autoimmune Clinic.

If any conflict arises between these terms and specific terms stated at the time of your order, the specific terms will take precedence.

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1. Definitions

1.1 “Order” refers to any service purchased from The Autoimmune Clinic, including:
a) an initial package
b) a follow-up package
c) a single follow-up appointment
d) a discovery call (15 minutes, 30 minutes, or CIRS pre-intake call)

1.2 “Working days” refers to Monday to Friday, excluding bank holidays.

1.3 “Initial consultation” refers to the first appointment included within an initial package.

 

2. Representations

2.1 By entering into this contract, you confirm that you are not relying on any statement or assurance not set out in these terms.

2.2 You waive any right to claim for innocent or negligent misrepresentation outside this agreement.

2.3 No warranties or guarantees are provided unless expressly stated.

2.4 All implied warranties are excluded to the fullest extent permitted by law.

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3. Provision of Services

3.1 Services will be provided as outlined at the time of your order.

3.2 Packages comprise a defined number of appointments and must be paid for in full before services commence. Payment plans exist for convenience only and do not convert the package into a “pay as you go” service.

3.3 Once any appointment within your package has taken place, refunds will not normally be issued for remaining sessions, except as set out in clause 11.3.

3.4 It is your responsibility to schedule and attend all sessions within the package validity period. Unused sessions are not refundable.

3.5 Services may be deferred if required information (such as questionnaires) is not submitted on time. In such cases, the late rescheduling fee will apply.

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4. Package Validity

4.1 Packages are valid for a defined duration stated at the time of booking.

4.2 Clients are responsible for booking appointments within the validity period.

4.3 The Autoimmune Clinic is under no obligation to provide sessions after the expiry date.

4.4 If a package expires and the client wishes to resume support, continuation is at the clinic’s discretion and subject to availability.

4.5 In such cases, you may be required to:
a) book a longer appointment (additional fee applies), or
b) book a new initial consultation if 12 months have passed and an updated overview is required.

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5. Cancelling Orders

5.1 Cancelling Initial Packages

5.1.1 A minimum of five working days’ notice before your scheduled initial appointment is required to cancel an initial package.
To cancel, please email hello@autoimmunecliniclondon.com.

5.1.2 If you book your initial appointment to take place within the 14-day cooling-off period, you acknowledge that you are requesting early delivery of the service and understand that this affects your statutory right to cancel under the Consumer Contracts Regulations.

5.1.3 Cancellations with at least five working days’ notice will be refunded minus Stripe fees incurred at booking.

5.1.4 Cancellations with fewer than five working days’ notice are non-refundable.

5.1.5 Once any appointment within the initial package has taken place, no refund will be issued.

5.2 Cancelling Follow-Up Packages

5.2.1 Three working days’ notice is required to cancel a follow-up package before the first scheduled follow-up appointment.

5.2.2 Refunds with adequate notice will be issued minus Stripe fees.

5.2.3 Cancellations with fewer than three working days’ notice are non-refundable.

5.2.4 Once a follow-up appointment has taken place, no partial refund will be issued.

5.3 Cancelling Single Follow-Up Appointments

5.3.1 Single follow-up appointments require three working days’ notice to cancel or reschedule. To do so, please email hello@autoimmunecliniclondon.com.

5.3.2 Cancellations or rescheduling within 24 hours, or non-attendance, will result in the session being counted as used.

5.3.3 If you book a single follow-up appointment within the 14-day cooling-off period and the appointment is scheduled to occur within that period, you acknowledge that you are requesting early delivery and understand that this affects your statutory right to cancel.

5.3.4 Once a single follow-up appointment has been delivered, no refund can be issued.

5.4 Cancelling Discovery Calls

5.4.1 If you cancel your discovery call with at least two working days’ notice, you will receive a refund minus Stripe fees.

5.4.2 Discovery calls booked to take place within two working days of booking are non-refundable. By booking within this period, you acknowledge that you are requesting early delivery and understand the impact on your statutory cancellation rights.

5.5 Scope of Cancellation

5.5.1 Cancellation refers to the entire initial package, follow-up package, discovery call booking, or a single follow-up appointment.

5.5.2 Individual sessions within a package cannot be cancelled or refunded.

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6. Rescheduling Appointments

6.1 Initial consultations:

We require a minimum of five working days’ notice to reschedule an initial appointment so that practitioner diaries can be managed appropriately. Rescheduling within fewer than five working days incurs a £75 administrative fee.

Where less than three working days’ notice is given, the appointment cannot be rescheduled. 

Missed appointments or cancellation within less than 3 working days will be counted as used.

6.2 Follow-up consultations:

Three working days’ notice required. Rescheduling within fewer than three working days incurs a £50 administrative fee.

Missed appointments or cancellations within 24 hours will be counted as used.

6.3 Discovery calls: Require two working days’ notice.

Missed calls or cancellations within two working days will be counted as used.

6.4 Required documents (for example, forms and questionnaires) must be submitted at least two working days before your initial appointment. Late submission may require rescheduling, and late fees may apply.

6.5 Between-session contact is at the clinic’s discretion. Short clarifications may be provided without charge, but additional correspondence or review work may incur fees, agreed in advance.

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7. Confidential Information

7.1 All information shared is treated as confidential unless:
7.1.1 You give permission to share it
7.1.2 Disclosure is legally required
7.1.3 Disclosure is necessary to prevent serious harm or illegal activity
7.1.4 The information is already public

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8. Limitation of Liability

8.1 No outcome is guaranteed. Results depend on multiple factors, including your adherence to guidance.

8.2 The Autoimmune Clinic is not liable for indirect or consequential losses. Liability is limited to the amount paid for services.

8.3 Nutritional therapy does not replace medical advice. Always consult your GP or prescribing clinician before altering medication or care.

8.4 You are responsible for informing the clinic of medical conditions, medications, or changes in health. Adverse responses must be reported immediately.

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9. Circumstances Beyond Our Control

9.1 The clinic is not liable for delays or inability to deliver services due to circumstances beyond reasonable control.

9.2 If such circumstances continue for more than 30 days, either party may cancel the contract.

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10. Miscellaneous

10.1 These terms are governed by English law and subject to the exclusive jurisdiction of English courts.

10.2 If any clause is found invalid or unlawful, the remaining provisions remain enforceable.

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11. Complaints and Escalation

11.1 Complaints must be submitted in writing to hello@autoimmunecliniclondon.com within seven days of your most recent appointment.

11.2 The clinic will respond within seven working days and aim to resolve the issue professionally.

11.3 In rare cases where resolution is not possible, a discretionary refund may be offered for unused sessions only. Package fees cover practitioner preparation, documentation, and case management time; no refund will be issued for time already spent delivering or preparing for appointments.

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12. Contact Us

For all queries, please email: hello@autoimmunecliniclondon.com

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